Thank you for purchasing from our store--The worldwide leading Neon Signs Supplier! About Product: All our products are brandnew! Real glass tube, well tested, quality assured, 100% hand-made, gas-filled. About Power: 110V for US and Canadian customers, 220V to 240V for European countries. Comes with US 2 pins plug as default. We will provide power system according to your country. About Shipping: Fast shipping, fast delivery to most regions including North America and Canada! (ETD may vary during busy holidays season). Well-packed in a foam box filled with sponges to protect the sign. About Design: You are very welcome to customize any sign you like, all you need to do is to briefly describe your idea or send a sketch to us. Our professional neon sign designer will design that for you! Other pattern design please visit our storefront. About Quality: We have over 25 years experience for various neon signs products, and all of our new gorgeous real neon glass tube signs are well tested and double-checked before shipping. Running with very experienced benders supported with large professional teams. Great Customer Service: Please feel free to contact us if any questions about your order and we will reply you within 24 hours, we promise we will do our best to solve any problem for you ASAP until you are 100% satisfied. We offer a very good price and we offer 365 days Warranty on all our signs. If damaged during shipping, we will send replacement parts or a new sign for free. Full refund can be applied if not satisfied with the sign. so no worry!